Refund policy

1. General provisions

This policy applies to services paid for through the site or under a contract: consultations, design documentation, and deposits under a construction contract.

2. Consultations

Consultations are paid for in advance (for example, €50). If a consultation did not take place through the company's fault, the payment is refunded in full. If it did take place but the client is not satisfied with its content, a refund is reviewed individually within 14 days of the consultation date.

3. Design documentation

Once the final documentation (PDF, plans) has been delivered to the client electronically, the payment is non-refundable, as the digital product is considered delivered — except where the documentation does not match the agreed brief through the company's fault.

4. Construction deposit

Terms for refunding a deposit under a turnkey or shell-kit construction contract are set out in the separate works contract and may include withholding costs actually incurred (design, materials, panel production) at the point of cancellation.

5. How to request a refund

Refund requests are submitted in writing via the “Contact” page or the email address named in the contract; requests are reviewed within up to 14 business days.

6. Force majeure

If a service cannot be provided through the company's fault (for example, a production delay caused by the company), the client may choose either a full refund of the amount paid or a rescheduled timeline by mutual agreement.