Refund policy

1. General provisions

This policy applies to services paid for through the site or under a contract: consultations, design documentation, and deposits under a construction contract.

2. Consultations

A consultation costs €50 and is paid in advance; if you then sign the construction contract, the amount is credited against the price or the deposit. If a consultation did not take place through the company's fault, the payment is refunded in full. If it did take place but the client is not satisfied with its content, a refund is reviewed individually within 14 days of the consultation date.

3. Design documentation

Once the final documentation (PDF, plans) has been delivered to the client electronically, the payment is non-refundable, as the digital product is considered delivered — except where the documentation does not match the agreed brief through the company's fault.

4. Construction deposit

A house (a kit, a shell or a turnkey house) is an individual product, made for each client. If the client withdraws after paying the 10% deposit that fixes the price, the deposit is refunded, withholding only the cost of the design work to adapt the client's project to SIP technology. Once 50% or more of the price has been paid, the design has been adapted and production has started, and the amounts paid are not refunded. The exception is when the house can be sold to another client: the amount is then refunded minus the storage costs and the cost of adapting the design. The detailed terms are set out in the contract.

5. How to request a refund

Refund requests are submitted in writing via the “Contact” page or the email address named in the contract; requests are reviewed within up to 14 business days.

6. Delays caused by the company

If a service cannot be provided through the company's fault (for example, a production delay caused by the company), the client may choose either a full refund of the amount paid or a rescheduled timeline by mutual agreement.